Shipping policy
Please note that delivery on mattresses and foundations is only available in the Continental U.S. We cannot deliver mattresses or foundations to Alaska, Hawaii, Puerto Rico, APO or FPO addresses and other US Territories.
The delivery service is a “white glove” 2 person service that includes: inside placement to room of choice, stair carries (up to 2 flights), unpacking, removal of debris and removal and disposal of old bedding.
- Standard delivery service is Monday – Friday 8:00 AM – 8:00 PM except for Holidays.
- An automated pre-call contact will be attempted within 24 hours after the confirmation of an order. The delivery agent will call when the product is received to schedule delivery.
- The delivery agent will attempt to deliver within a (4) four hour window and within (10) ten business days of receipt of product from Serta. Serta makes every effort to deliver our mattress to the delivery agent within 3-6 weeks of our receipt of the order.
One other important thing to remember about the delivery service is that you MUST inspect the package at the time of delivery. (See Damaged Items below).
WHEN WILL MY ORDER ARRIVE?
Your Serta mattress and foundation purchased via our online store will be made just for you at one of our Serta manufacturing facilities upon receipt of a confirmed order, so you can expect delivery within 3- 6 weeks from the date of your order confirmation. This estimate is based on our experience and it could be more or less. You will receive a call from our local delivery partner to make delivery arrangements approximately 1 week after your order has been shipped from our facility. You can easily check on the status of your order at any time by visiting wherezmyorder.com and entering your order number and zip code. If you have any further questions on your order status, can also email us at guestpurchase@sertasimmons.com.