In short, hospitality beds offer a familiarity that you’ve already come to know while offering a higher level of comfort and durability.

Hospitality Beds are not available in retail stores.

The Serta commercial product line is developed independently of our retail products and is engineered for optimum durability while providing maximum comfort and support.

Starting with the foundation (box springs), Serta Hospitality beds utilize foundations designed specifically for hotel use and abuse. This all-wood, durable commercial foundation provides premium support and strength for our hotel mattresses.

Our exclusive hospitality foundation is not available in our stores or retail outlets.

Serta Hospitality hotel beds are reinforced with a stronger gauge coil system showcasing our Continuous Wire Innerspring Unit as well as our high-density foam edge encasement engineered to prevent side sag and providing reduced motion transfer.

Serta Hospitality mattresses also feature fire-resistant fibers, stain resistance, and Dual Cool™ technology. These are must haves in hotel environments and a great safeguard for your home use.

When it comes to comfort, our trademark hotel offerings deliver both luxury comfort with the support and durability you came to love during your hotel visit. Serta commercial hospitality models are not sold in any retail store or bedding outlet.

A foundation is the name given to a rigid, non-flexing box spring. The foundation is standard across the entire Hospitality product line. The Serta foundation, which is available in a 9” standard height and 6” low profile height, is engineered for added durability and can support up to 2000 pounds.

No, there is absolutely no difference in performance, feel, durability or price - it simply comes down to which height works best for your home application.

Unless you use a Serta foundation, or a supportive, rigid, non-yielding, foundation you will void your warranty.

The thickness of each bedding model is listed in the mattress description for each model.

There is no standard mattress thickness, you will need to make sure that the fitted sheet can accommodate the height of the mattress you purchase. Typically, most Serta hospitality mattresses do not require a deep pocket fitted sheet, but please double check the height and compare to your preference in sheet type.

A cover, not a pad that is made of a comfortable stretch fabric. Serta does not manufacture a specific mattress protector. When you shop for one that you would like to use, we do advise that you do pay attention to the height/thickness of the Serta mattress you have chosen to ensure a proper fit.

We follow the ISPA (International Sleep Products Association) in standard measurements. Any listed measurement is subject to an industry standard variance of (+/-) ½”.
Twin - 38 x 74.5

Twin XL - 38 x 79.5

Full - 53 x 74.5

Queen - 60 x 79.5

King - 76 x 79.5

California King - 72 x 83.5

Yes, the price will be reflected in your cart.

No, due to liability reasons, pick-up at the factory is not permitted.

Online orders can only be shipped within the 48 contiguous United States.

We are required by state law to collect a Recycle Fee for all orders shipped to California, Connecticut and Rhode Island. The fee is mandated for all new mattresses and foundations, regardless of whether you plan to dispose of an old mattress upon delivery. For more details, visit the Mattress Recycling Council website.

As these products are made to order, deliveries may be as soon as 3 weeks from order placement, or as long as 10 weeks, depending on current plant capacity. Please check the home page for any important banners that may be displayed indicating that we are running on a longer lead-time.

No, products are made to order only after payment is received. Delivery windows vary depending on the contracted carrier. There is no way to expedite or rush an order.

The two-sided options that Serta offers CAN be flipped quarterly, but it is not required. The option to flip can potentially extend the life of your new mattress. If you choose to do so, please follow the turn labels that have been placed in the corners of your new two-sided mattress. Each side will have two corners labeled accordingly to instruct you which months are recommended for flipping and which months are recommended for rotating.

Shipping is included in the cost of your new mattress, and will be handled by a local delivery company that we work with in your area. Their responsibility is to pick up your bed from the factory and deliver it to your residence. When you are notified of a delivery date, the service generally gives you a four-hour window of time on specific date that they will be at your home. Here's a helpful hint: Give them your cell phone number to call you from their last shipping drop, so you can be ready.

Please note that Serta does not establish any of the scheduling of your delivery. You should not be considered scheduled until you have been in contact with the local delivery company. Any dates you see referenced on your order confirmation or on any Serta communications are estimates only.

Once the bed has been manufactured at our factory (keep in mind each of our beds are made to order), you will receive an email notification from us. This is your sign that the delivery company will be contacting you in the next several days, to set up a delivery date/time that works for you. It is very important that you note a contact telephone on the order form where you can be reached. The delivery service does not play phone tag!

This is a difficult question to answer, because we really don't know what you have on your bed at the moment. Keep in mind that with a taller mattress and box spring, you must consider the extra height when it comes to sheets, traditional bedspreads / duvets and bed skirts. In particular, fitted sheets purchased for smaller mattresses will be problematic, duvet side-drops and skirt length will shorten up on taller beds. To be safe, you should anticipate and prepare to make the necessary adjustments to your soft goods with these taller beds.

Yes, the beds in this offer are covered under the industry standard ten-year warranty. This warranty is non-prorated. This means that if in the fifth year of your ownership you make a warranty claim and our independent inspector deems it is in fact defective, the replacement mattress will still have the remainder of that warranty in effect on it.

The warranty protects you against manufacturing and structural defects under normal usage and conditions. All claims are subject to manufacturer inspection and review. This coverage does not include damage resulting from self-moving and purposely bending the mattress in order to squeeze it though tight stairwells! Nor does it include shipping/delivery costs, etc.

Once your bed has been manufactured at our plant and sent to the home delivery company, no, under normal circumstances, unless it has been determined that you have a warranty claim. All beds are otherwise non-refundable, non-returnable.

This is a very important note. The mattresses do not bend as they did in the old days. You will need to properly consider your situations to order the right bed, especially if you have difficult access to your bedroom floor. The delivery service staff are nice people, but they know bending a mattress will void its warranty, so please do not ask them!

Split box springs (foundations) come with all king size beds as standard. They are also available on request for queen size mattresses at an additional cost. If you are in an older home/apartment or have small and/or curved staircase, a split box spring will work best for your needs.

The beds are typically sold as complete units and their warranty is based upon its performance using specifically matched equipment. Use of different box spring can cause mattress failure and will void your warranty! However, if you have a platform style bed frame which constitutes a firm, continuous, level and rigid surface you can order a mattress only from Serta. This will allow you to uphold the requirement of proper bed support in the manufacturer’s limited warranty.

Sorry, this is not possible. There are no storage facilities built into this affordable pricing. Serta is a made to order facility, once your bed is ready, Serta will typically drop off to the delivery agent the same day it is manufactured. Retail stores, however, will process deliveries differently because they do have warehousing, but keep in mind the price you pay at retail.

Check to see if there are any damages, stains, or rips. Also make sure all items ordered are accounted for. Any shortages or damages MUST be reported on your paperwork with the delivery company or the delivery will be considered successfully completed to satisfaction.

No, as this will void any warranty on the mattress.

As of 07/15/2022, due to carrier-imposed fuel surcharges, your order will have an added $10 per piece fuel surcharge fee, and the fee will be displayed as a separate line item upon checkout. For example, if you purchase a queen mattress and the foundation, those two pieces will result in an additional charge of $20 to your order. King mattresses and foundations are three pieces, king foundations are always split for a set of two; the fuel surcharge will be $30 for the $10 per three king set pieces. Mattress only orders for all sizes are $10 fuel surcharge fee for the one piece.

Serta continuously enhances our hotel products with the latest in sleep technology. In 2021-2022, all Serta Hospitality models received enhanced outer textile fabrics denoted with “X” on the label. The construction and “sleep feel” of our products remain the same.

If you have not found the question and answer you need, feel free to call the Serta Guest Purchase team directly @ (877) 468-3540 or Email Us Here.

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